RETURNS AND REFUND POLICY
None of the fragrances I use contains phthalates or parabens, and to the best of my knowledge, none of the ingredients is animal derived. Data sheets for individual fragrances are available by request. If you any allergies that can be triggered by scents or fragrances, please contact me to obtain a full fragrance description, including individual fragrance notes before purchasing. It is the customer’s responsibility, to ensure that products purchased are used correctly and for the purpose they were intended and that there are no known allergies.
If you are pregnant, breast feeding, or suffering from a health disorder, please consult your health care professional before using essential oils topically.
By finalising your order and making payment, you confirm you have read and understood any relevant fragrance, essential oil, and other ingredient descriptions prior to purchasing.
Your health is very important to me and I take the responsibility of your health hygiene and safety requirements very seriously.
I don’t accept returns or do refunds on candles or melts due to change of mind, or because you do not like, or are allergic to a certain fragrance. I don’t accept returns or do refunds on body or bath products at all for health reasons.
Due to health and hygiene concerns, any bath and body products purchased cannot be returned or refunded if the seals are broken or damaged, or the product has been opened or used.
In the event a parcel has an Authority to Leave when being delivered, items that are damaged, lost or stolen will not be refunded or replaced. Due to Australia’s weather conditions, it is advised against requesting an Authority to Leave to prevent damage to products.
Madi G will abide by Australian Statutory Legal requirements in regards to products that are faulty. If you believe your product to be faulty, please contact me with the details of the fault and any photos. Items sent back without first contacting me will not be refunded or returned.
Any agreed upon returns must be made within 7 days of receipt of goods and must be packaged and posted securely, in a manner that protects them from any or further damage during transit. Please email info@themadig.com to advise me of any problems so I can address them quickly. I will require photos of the damaged stock emailed to info@themadig.com. Do not dispose of damaged or broken products until advised as this may affect replacement.
Any items that are to be returned will be assessed and replaced or refunded accordingly, taking into account the considerations within this policy. Refunds are issued on the cost of the product only and not any postage costs incurred.
Refunds will be issued in the same manner in which the goods were paid. If product was paid for with credit card, you will need to provide the same credit card details for the refund. If you are unable to provide the same details, the refund will not proceed per Australian Legal requirements.
If your order was damaged in transit, Australia Post may provide compensation for items of up to $100 in value. Claims for compensation are assessed on a case-by-case basis. You can find detailed information about compensation for lost or damaged items on the Australia Post website, here: https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation
All refunds will be at the sole discretion of Madi G. No claims will be accepted if the products have been damaged, used, or misused after the 7 day period.